# You fixed the incident in 20 minutes. The ticket took 45.

Forward your support line to the Superscribe iPhone app. Every support call is transcribed automatically and turned into an incident report, client update, and time entry before you open the next ticket.

Keep the same number your customers already call. Superscribe adds the documentation pipeline after the call instead of changing your phone setup.

## What changes after the call

The transcript, summary, action items, and follow-up trail are already there while the context is still fresh.

### 01

Forward your support line

Use your existing support number and route it through the Superscribe iPhone app. Every call is captured in real time without you touching a notes app.

### 02

Structured incident output

The call becomes the incident summary, steps taken, resolution, and a plain-language client update. Ready to file, not a wall of text.

### 03

Time logged, ticket ready

Time is tracked automatically against the right project while the call runs. The ticket is already populated when the call ends.

[Read the support-call source post](/content/blog/2026/04/06/best-app-for-it-support-call-notes/index.html)

## The documentation tax, gone

### Before

Fix the incident. Then write the incident report from memory.

### After

Fix the incident. The report is already written from the call.

### Before

Client waits for an update while you reconstruct what happened.

### After

The client update is drafted automatically. Review and send.

### Before

Guess the time spent and hope it matches the calendar.

### After

Time is logged automatically against the right project.

### Before

Four calls today means four sets of paperwork tonight.

### After

Four calls today means four incident records already done.

## Want the workflow mapped to your calls?

We’ll show you the exact handoff from call to follow-through.

Tell us how your calls usually work and we’ll walk through the summary, tasks, updates, and billable trail you should already have by the time the call ends.

## See how it works for IT support

Tell us about your call volume and we’ll show you exactly how the documentation gets handled automatically.

### How many support calls a day?
- 1-5 calls/day
- 6-15 calls/day
- 16-30 calls/day
- 31-60 calls/day
- 61-100 calls/day
- 100+ calls/day

### How many users?
- Just me
- 2-5 users
- 6-15 users
- 16-50 users
- 51+ users

## Stop typing. Start talking.

Real-time voice-to-text with automatic time tracking. Free to try, no account needed.

[Download for macOS](/content/download/Superscribe-latest.dmg) [Download for Windows](/content/download/SuperscribeSetup-latest.exe)